Refund policy

Refund & Return Policy

Your comfort and satisfaction matter to us at Restora. Since the Rise Bed Remote Control is a personal comfort and recovery item, please take a moment to read this policy before placing your order.

Return Window

Returns can be requested up to 30 days after your order arrives.

To be eligible, your Rise Bed should be:

• unused, or only lightly tried
• clean, with no stains, odors or wear on the cushions or covers
• complete with everything it came with, including the frame, remote, power cable, head pillow and leg roll
• back in its original packaging when possible

Out of respect for hygiene, items that have been used extensively, slept on many times, washed, stained or are otherwise no longer resalable may not qualify unless there is a genuine defect.

Reach Out Before Sending Anything Back

Always contact us first, and please do not ship a return on your own.

Email cozypod.support@gmail.com with:

• your order number
• why you would like to return it
• photos or a short video if something is wrong with the product

Returns sent without approval may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. We recommend using a tracked service, as we cannot be responsible for returns that are lost on the way back to us.

If your item arrived damaged or defective, or you received the wrong product, return shipping is on us. Just reach out and we will cover it.

A Note on Comfort and Preference

The Rise Bed is built to help you sit up and rest comfortably, but comfort is personal. It can depend on your size, your mattress, where the Rise Bed sits on your bed, the angle you choose and your own preferences.

Preferring a different angle, firmness, sleep position or pillow style does not on its own mean the product is faulty.

If it’s a comfort issue, we suggest adjusting the angle with the remote, moving the Rise Bed closer to or further from your headboard, and repositioning the head pillow and leg roll first. Small changes here often make a big difference.

If Your Rise Bed Is Damaged or Defective

If your Rise Bed arrives damaged, is missing parts, or has a real manufacturing fault, such as a motor that won’t lift or lower, a remote that doesn’t respond, or a bent or broken frame, let us know within 7 days of delivery.

We may ask for a few photos or a quick video showing the problem.

Once confirmed, we will sort it out with a suitable fix, such as:

• a replacement
• a replacement part (for example, a new remote or power cable)
• store credit
• a refund

Where a replacement would reasonably solve the issue, we may send one before issuing a refund.

What We Do Not Count as a Defect

• The normal, gentle sound of the motor while the Rise Bed is moving
• The steady, gradual speed of the lift, which is designed for safety and comfort
• Comfort preferences such as firmness, angle or how you like to sleep
• Slight color or fabric differences from what you saw on screen
• Creases in the cushions from packaging, which smooth out after a few days
• Damage from misuse, such as exceeding the 300 lb weight limit, spills on the remote or motor, pulling on the cable, or using the wrong power source

Refunds

After we receive and check your return, we will confirm whether it is approved. Approved refunds go back to your original payment method within 5 to 10 business days, though your bank or card provider may take a little longer to post it.

Need Help?

We are always here at cozypod.support@gmail.com.